Refund policy
Last updated: October 29, 2026
This policy applies to Finisher Hive purchases at finisherhive.com.
30-day returns
You may request a return within 30 days of receiving your order. For our voluntary return offer, items must be unused, complete and in their original packaging, with an order number or other proof of purchase. These conditions do not limit your statutory rights for faulty goods or cancellation rights.
How to request a return
Email JollyAdventPlush@outlook.com with your order number and the items you want to return. We will provide the correct return address and packing instructions. Please do not send a parcel to the address on its shipping label without contacting us first. A reason is helpful but is not required when exercising a statutory right to cancel.
Return shipping
You pay the direct return shipping cost for a change-of-mind return. We cover necessary return costs for items that arrive damaged, defective or incorrect. Standard outbound delivery is free. Use suitable protective packaging and keep proof of postage.
Refunds
We will confirm receipt and inspect returned items. Approved voluntary returns are refunded to the original payment method within 5–10 business days; your bank may need additional time to display the credit. Mandatory legal refund deadlines take precedence.
EU cancellation rights
If EU consumer cancellation rules apply, you may notify us of cancellation within 14 days after receiving the goods, without giving a reason, and return them within 14 days after notifying us. Email a clear cancellation statement with your order details. We refund the payment, including any standard delivery charge, within 14 days of your notice; we may wait until we receive the goods or evidence of return. You pay return postage for a change of mind. You may be responsible for diminished value caused by handling beyond what is needed to inspect the goods. Original packaging is not a condition of this statutory right.
Damaged, faulty or incorrect items
Contact us as soon as you notice a problem. Include your order number and photos where possible. There is no 48-hour deadline that removes your legal rights. We will arrange an appropriate remedy, including repair, replacement, price reduction or refund where required by law.
Legal guarantees
This voluntary policy does not replace mandatory consumer rights. Where EU rules apply, goods have a minimum two-year legal conformity guarantee; longer national rights may apply.
Exchanges
For a different set size, email us and we will explain the available return and replacement options.